The owner should not have to be the dashboard.
I have seen the same problem show up in IT, operations, contracting, media, facilities, and small business: the team is working hard, but the system is scattered.
Customers are in email. Job updates are in text messages. Employee tasks are in spreadsheets. Follow-ups are in someone’s head. Photos are on a phone. The owner is the only person who knows how all the pieces connect.
That might work for a while, but it does not scale well. Eventually, people start chasing updates, customers wait too long, follow-ups get missed, and small issues become bigger than they needed to be.



